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Webex Suite

Webex Suite administration

Management of messaging, meetings, and other collaboration services

Webex AI for administration

Release Notes

Setup

Get started with org setup, licensing, portals, migrations and trials in Control Hub and Partner Hub

Get started

Set up and configure Control Hub, manage trials, and get started with Webex services

Partner Hub

Manage, provision, and support Webex services for your customers

Management

Manage users, roles, devices, security and organizational settings

Users and groups

Manage users, roles, and organizational settings

Licensing

Assign licenses to enable Webex features for users and organizations

Devices & Workspaces

Organize, monitor, and manage devices and workspaces efficiently in Control Hub

Integrations

Connect third-party tools for streamlined workflows and centralized management

Security and Compliance

Configure security policies and compliance settings

Settings and features

Manage user settings efficiently at scale with groups based on roles, or locations

Monitoring

Insights into Webex usage, adoption, and quality

Analytics

Real-time insights into Webex usage, adoption, and quality

Reports

Generate reports for analysis and troubleshooting

Troubleshooting

Quickly identify and resolve Webex service issues using real-time diagnostics

Audit

Export logs of changes and actions for transparency and accountability

Video resources and tutorials

Check out admin video resources and tutorials

Add users manually in Control Hub

You can manually add users at a time your organization by entering their email addresses. You can also manage external users who are in different organizations already by assigning a Webex Meetings license to them.

Delete a user from your organization in Control Hub

As a full administrator, you can delete a user if, for example, a user leaves your company or you made a typo in an email address that you entered when adding a new user.

Management Overview | Cisco Headsets and Desk Cameras

Explore six ways to manage Cisco Headsets and Desk Cameras, including the Webex App, Cisco Accessory Hub, Mobile Apps, and Control Hub, for seamless customization and control.

Assign organization account roles in Control Hub

You can set up users in your organization with different administrator roles. Users can become full administrators, or a combination of support administrators, user and device administrators, device administrators, read-only administrators, or compliance officers. You can also see a list of all or specific administrators in Control Hub, including device administrators and compliance officers.

Edit service licenses for individual users in Control Hub

When you invite people to your organization from Control Hub, they get a link to get started. If they haven't signed up after two days, they'll automatically get a reminder email. You can manually resend the invitation at any time.

Add multiple users in Control Hub with the CSV template

The CSV template allows you to add up to 20,000 users to your organization, and assign services at the same time.

Resend an invitation email from Control Hub

Webex Academy | Learning resources

Instructor led learning plans to build your knowledge as an effective Webex Administrator

Webex Control Hub Admin Professional

19 hours

Unlimited access

These courses are designed for IT Administrators who are responsible for managing, configuring, and optimizing their organization's Webex implementation.

Designing and Deploying Cisco Video-Enabled Devices

2 hours

Unlimited access

Recommended for learners seeking practical skills and confidence in designing smart, high-performance video conferencing spaces with Cisco room solutions.