Use the following table as a reference for CSV file fields when you're modifying users in Control Hub. If you want to change user attributes in a specific Webex Meetings site, refer to Webex Meetings CSV file import and export in Control Hub.

If you use Directory Connector to synchronize users, leave any overlapping attributes in the CSV file blank before you upload it to Control Hub.

Modifying any read-only fields can trigger errors when you upload the CSV file.
Table 1. Control Hub CSV File Fields

Field Name

Type

Example

Description

First Name

String

John

First name of the user.

Last Name

String

Doe

Last name of the user.

Display Name

String

John Doe

Display name of the user.

User ID/Email (Required)

String

johndoe@example.com

Uniquely identifies the user.

Don’t modify this field unless you intend to delete the user and add a new user. The new user will have no data in common with the old user.

User Status

String

Verified

Read-only

Status of the user.

Last Service Accessed Time

Enumeration

2022-06-23T18:53:09.064Z

Read-only

Identifies the time of the last service accessed.

Days since Last Service Accessed

Enumeration

2

Read-only

Identifies the number of days since the service was accessed.

Extension

Enumeration

1234

Extension of the user.

Title

String

Analyst

Job title of the user.

Department

String

Finance

Department of the user.

Manager

String

janedoe@example.com

Manager of the user.

Phone Number

Enumeration

123-456-7890

Phone number of the user.

Caller ID Number

Enumeration

+1 123 456 7890

Caller ID number of the user.

Use E.164 format for this entry.

Caller ID First Name

String

John

First name of the caller ID.

Caller ID Last Name

String

Doe

Last name of the caller ID.

Location

String

HQ

Location of the user.

Preferred Language

String

English

Preferred language of the user.

Time zone

String

GMT

Time zone of the user.

Address type

String

Office

Address type of the user.

Address country

String

United States

Country of the user.

Address locality

String

Americas

Locality or region of the user.

Street address

String

123 Main Street

Street address of the user.

Region address

String

MA

State of province of the user.

Postal code

String

12345

Postal code of the user.

Mobile phone

String

123-456-7890

Mobile phone of the user.

Work phone

String

123-456-7890

Work phone of the user.

Alternate phone 1

String

123-456-7890

Alternate phone number for the user. You can assign up to two alternate phone numbers.

Hybrid Calendar Service Resource Group

String

Resource Group A

Identifies the Hybrid Calendar Resource Group of the user.

Hybrid Call Service Resource Group

String

Resource Group B

Identifies the Hybrid Call Service Resource Group of the user.

Hybrid Message Service Resource Group

String

Resource Group C

Identifies the Hybrid Message Service Resource Group of the user.

Jabber with Webex Teams

Boolean

TRUE

Identifies if Jabber with Webex Teams is enabled for the user.

Jabber Calling

Boolean

TRUE

Identifies if Jabber Calling is enabled for the user.

Contact Migration Required

Boolean

TRUE

Identifies if Contact Migration is required for the user.

Upgrade Profile

String

Upgrade Profile A

The upgrade profile of the user.

Basic Messaging

Boolean

TRUE

Identifies if basic messaging is enabled for the user.

Basic Space Meetings

Boolean

TRUE

Identifies if basic space meetings feature is enabled for the user.

Preferred Webex Site

String

john.doe.webex.com

Identifies the preferred Webex site of the user.

Call Service Aware

Boolean

TRUE

Identifies if the Call Service Aware feature is enabled for the user.

Call Service Connect

Boolean

TRUE

Identifies if the Call Service Connect feature is enabled for the user.

Call on Webex

Boolean

TRUE

Identifies if the Call on Webex feature is enabled for the user.

Calling Plan

Boolean

TRUE

Identifies if Calling Plan feature is enabled for the user.

Enterprise Content Management

Boolean

TRUE

Identifies if Enterprise Content Management feature is enabled for the user.

Hybrid Calendar Service (Exchange)

Boolean

TRUE

Identifies if Hybried Calendar Service (Exchange) feature is enabled for the user.

Hybrid Calendar Service (Google)

Boolean

FALSE

Identifies if Hybrid Calendar Service (Google) feature is enabled for the user.

Hybrid Message Service

Boolean

TRUE

Identifies if the Hybrid Message Service feature is enabled for the user.

<Sitename>-attendee

Boolean

TRUE

Identifies if the attendee is a part of the particular site.

Advanced Messaging [Sub.#nnn]

Boolean

TRUE

Identifies if Advanced Messages feature is enabled for the sub-site.

Advanced Space Meetings [Sub.#nnn]

Boolean

TRUE

Identifies if Advance Space Meetings feature is enabled for the sub-site.

Care Digital Channel [Sub.#nnn]

Boolean

TRUE

Identifies if Care Digital Channel feature is enabled for the sub-site.

Webex Calling VAR Basic [Sub.#nnn]

Boolean

TRUE

Identifies if Webex Calling VAR Basic feature is enabled for the sub-site.

Webex Calling VAR Professional [Sub.#nnn]

Boolean

TRUE

Identifies if Webex Calling VAR Professional feature is enabled for the sub-site.

Webex Meeting Assistant [Sub.#nnn]

Boolean

TRUE

Identifies if Webex Meeting Assistant feature is enabled for the sub-site.

<Sitename> - WebEx Enterprise Edition [Sub.#nnn]

Boolean

TRUE

Identifies if the Webex Enterprise Edition is enabled for the particular site and sub-site.

Meeting 25 Party

Boolean

TRUE

Identifies if the Meeting 25 Party feature is enabled for the user.

Spark Message

Boolean

TRUE

Identifies if the Spark Message feature is enabled for the user.

<Sitename> - WebEx CMR

Boolean

TRUE

Identifies if the Webex CMR is enabled for the particular site.

<Sitename> - WebEx Enterprise Edition

Boolean

TRUE

Identifies if the Webex Enterprise Edition is enabled for the particular site.

ca01-<Custom Attribute>

String

Mktg-0023

You can create custom attributes and associate them with users. Custom attributes must start with ca01 through ca15. An example of such an attribute might be ca01-billing-code. You can create up to 15 custom attributes.

The user CSV no longer includes the columns for UC Manager Profile, Calling Behavior, and Calling Behavior UC Manager Profile. Instead, the Call Behavior and UCM Profile can be managed in bulk using the calling template. For more information, see: Set up calling behavior.