Add multiple users in Control Hub with the CSV template
The CSV template allows you to add up to 20,000 users to your organization, and assign services at the same time.
Before you begin
If you have more than one CSV file for your organization, upload and import each file separately. Wait for each task to complete before moving to the next CSV file.
For customers in the Asia-Pacific region (including Japan, China, and Hong Kong), the Caller ID automatically populates from the First Name and Last Name fields. The import ignores the Caller ID First Name and Caller ID Last Name fields.
- Some spreadsheet editors remove the + sign from cells when they open the CSV file. We recommend using a text editor to make CSV updates. If you use a spreadsheet editor, make sure to set the cell format to text, and add back removed + signs.
- Export a new CSV to capture the latest fields and avoid errors in the import of changes.
1 |
Sign in to Control Hub and go to Users. |
2 |
Click Download filtered users via CSV . |
3 |
Enter new users' information in new lines in the CSV file.
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4 |
Click Import, select your file, and click Open. |
5 |
Choose Add services only. This is the best option when adding new users, especially if you’re using automatic license assignment. Use Add and remove services if you’re deliberately removing services from users. |
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Click Submit. The CSV file uploads and creates your task. You can close the browser or this window and your task continues to run. To review the progress of your task, see Manage tasks in Webex Control Hub. |