To delete a virtual agent:

1

Log in to the customer organization at https://admin.webex.com.

2

From the navigation pane on the left, in the Services section, click Contact Center > Tenant Settings > Integrations > Features.

3

Click the Virtual Agents tab to view all Virtual Agent cards for your organization.

4

Click the Delete icon on the Virtual Agent card that you want to delete.

5

Click Delete to confirm.