With Webex Calling, there are three license options available, Professional, Standard, and Workspace.

  • Professional license (User): Built for individual user calling needs. The User Professional license includes support for soft clients, including the Webex App. Virtual Line and Group Voicemail are entitled to a 1:1 ratio for every Professional license.
  • Professional license (Workspace): Built for workspace calling needs. Workspace supports device end points only.

    The Professional license (Workspace) isn’t applicable for Dedicated Instance.

  • Standard license (User only): Built for the individual user's calling needs as a casual telephony user.
    • A Standard licensed user can have either a physical device (Cisco collaboration device, Cisco phone, ATA, or third-party device) or soft client (Webex App, desktop, tablet, mobile), but not both.

    • The Standard license type currently applies to the United States. Availability of the standard license for other regions is done in phases.

  • Workspace license (Workspace only): Built for shared use and common area locations, Cisco phones, and ATAs. Limited to a single device. Not intended for an individual user’s calling needs.

    The following features aren’t a comprehensive list of capabilities of the Webex Calling service.

FeatureUser link Professional (User)Professional (Workspace)StandardWorkspace
Device Count Entitlement 5 5 1 (device or soft client) 1
Soft Clients (Webex App, Desktop, Mobile, Tablet) Y N Y (if using soft clients) N
Shared Lines Y (35) Y (35) N N
Multi Line Y Y Y Y
Virtual Line (1:1 ratio per Pro license) Y Y N N
Hot Desking User Y N Y N

Hot Desking Device (88xx, 98xx, RoomOS)

N Y
Hot Desking isn’t supported for a workspace with multiple devices.
N Y
Voicemail

Configure

Y Y Y N
Microsoft Teams Integration Y N Y N
Call Recording Y Y Y N
Call Recording Partner $ $ $ N
Webex Go $ N N N
Webex Go Mobile Operator $ N N N
Paging Y Y Y Y
Nomadic E911 (US-only) Y Y Y Y
Conference (N-Way) Calling up to 6 Y Y Y N
Conference (3-Way) Calling Y Y Y Y
User Portals

User Hub

Y N Y N
Monitoring (BLF) Y Y Y Y
Music On Hold Y Y Y Y
Visual Voicemail Y N Y N
Attendant Console $ N N N
Alternate Numbers with Distinctive Ring Y Y Y N
Announcement Language Y Y Y Y
Anonymous Call Rejection Configure Y Y Y N
Barge-In Exempt Configure Y Y Y N
Basic Call Logs Y Y Y Y
Business Texting $ N $ N
Call Block Y N Y N
Call Bridge Warning Tone Y Y Y N
Call Forwarding Always

Configure

Y Y Y Y
Call Forwarding When Not Reachable (Business Continuity) Configure Y Y Y Y
Call Forwarding Busy Configure Y Y Y Y

Call Forwarding No Answer

Configure

Y Y Y Y
Call Forwarding Selective Configure Y Y Y N

Call History

Y Y Y Y

Call Hold and Resume

Y Y Y Y
Call Intercept Y Y Y Y
Call Line ID Delivery Blocking Y Y Y Y

Call Notify

Configure N N Y N
Customer Experience Basic Call Queue Y Y N Y

Call Redial and Return

Y Y Y Y

Call Transfer

Y Y Y Y

Call Waiting

Y Y Y Y

Caller ID

Y Y Y

Y

Calling Line ID Delivery Blocking Y Y Y N
Calling Timezone Y Y Y Y
Compression Options Y Y Y Y

Connected Line ID Restriction

Y Y Y

Y

Directed Call Pickup

Y N Y

N

Do Not Disturb

Configure

Y Y Y

Y

Emergency Callback Number Y Y Y Y

Executive

Configure Y N N

N

Executive Assistant Configure Y N N

N

Extension Dialing, Variable Length

Y Y Y

Y

External Calling Line ID Delivery Y Y Y Y
Incoming Fax Messaging Y Y Y N
Digital Fax Messaging $ $ $ $
Mass Notification (Multicast) Alerts $ $ $ $

Feature Access Codes

Y Y Y

Y

Hoteling

Configure Y Y Y

Y

Hoteling Guest

Y N Y

N

Incoming Call Permissions Y Y Y Y
Internal Calling Line ID Delivery Y Y Y Y

Single Number Reach (Office Anywhere)

Configure Y N Y

N

Outbound Caller ID Blocking

Configure

Y Y Y

N

Outgoing Call Permissions Y Y Y Y
Organizational Contact List Y Y Y Y
Group Contact List Y N Y N

Personal Contact List

Y N Y

N

Priority Alert Configure Y Y Y

N

Privacy

Y Y Y

N

Push to Talk

Y Y Y

N

User-defined Schedules Y N Y N

Selective Call Acceptance

Configure Y Y Y

N

Selective Call Rejection

Configure Y Y Y

N

Selective Call Forward Y Y Y N
Sequential Ring Configure Y Y Y

N

Simultaneous Ring Y Y Y

N

Video (Point to Point)

Y Y Y

Y

The following features aren’t supported by Webex for Government: Call Recording, Call Recording Partner, Webex Go, Webex Go Mobile Operator, Attendant Console, Business Texting, and Digital Fax Messaging.

For Webex Calling Dedicated Instance License usage and subscription details, view Dedicated Instance License Usage.

Calling services become unavailable for users who run Webex Calling versions 44.3 or earlier.

Webex Calling with Webex

You can get Webex for your computer, mobile device, or web browser. Install it on multiple devices and switch between them hassle-free because the app automatically knows which device you're using. Your content stays in sync because everything is stored in the cloud.

Click to Download Webex for Windows, Mac, iPhone, iPad, and Android. To learn more about the Webex App and how to configure it, visit Webex App.

Location features and services

Each location is provisioned with a standard package of group services as defined in the following table:

Table 1. Location features: Included and optional (no extra cost)

Included location features

Auto Attendant

Call Pickup

Voice Portal

Call Queue (agents based on user license)

DECT Network

Voice Mail Group
Hunt GroupSingle Number Reach PortalAnnouncement Repository

Call Park Extension

Group Paging

Location Intercept

Call Park Group

Virtual Extensions

Music on Hold